Constant Home Comfort offers two distinct programs for heat pump water heater owners. Understanding the difference helps you choose the right level of coverage for your household:

Maintenance Plan

A proactive, scheduled service program. Your unit is inspected, cleaned, and tuned up annually by a certified technician. The goal is prevention — keeping your unit running efficiently and catching developing issues before they become failures. The Maintenance Plan covers the cost of the annual service visit and standard consumables such as anode rod replacement where required.

Protection Plan

A reactive breakdown coverage program. When your unit experiences an unexpected failure — a compressor fault, a heating element burnout, a control board failure, a refrigerant leak — the Protection Plan covers the cost of the diagnosis, parts, and labour to repair it. Think of it as extended warranty coverage that goes beyond what your manufacturer's warranty provides, backed by Constant Home Comfort's own certified technicians and service commitment.

The Best of Both: Bundled Coverage

For complete year-round protection, Constant Home Comfort recommends combining the Maintenance Plan and Protection Plan. Annual preventive service reduces the likelihood of a covered breakdown occurring in the first place, while the Protection Plan ensures that if a breakdown does happen, you are fully covered. Many Ontario homeowners bundle both plans for maximum peace of mind at the most cost-effective combined rate. Ask our team about current bundle pricing.

Our Protection Plan is built to cover the components and failures that matter most — the repairs that are expensive, disruptive, and impossible to predict. Here is a detailed breakdown of what is covered:

Compressor Failure

The compressor is the most critical — and most expensive — component in a heat pump water heater. Compressor failure results in a complete loss of heat pump function and can cost $400 to $900 or more to repair or replace. The Constant Home Comfort Protection Plan covers compressor repair and replacement, including all associated labour, so this single failure event does not wipe out years of energy savings.

Refrigerant System — Leak Detection, Repair, and Recharge

A refrigerant leak disables the heat pump's ability to transfer heat and, if left unaddressed, can cause permanent compressor damage. Refrigerant work requires certified technicians and specialized equipment. The Protection Plan covers leak detection, repair, and refrigerant recharge to manufacturer specifications — all included, with no per-pound refrigerant surcharges passed on to you.

Electric Heating Element Failure

Heat pump water heaters include one or two electric resistance backup elements. When an element burns out, the unit's capacity to meet peak hot water demand drops significantly. Element diagnosis and replacement — including all parts and labour — is covered under the Protection Plan.

Thermostat and Temperature Sensor Failure

A faulty thermostat or temperature sensor can cause overheating, underheating, or erratic cycling — none of which are acceptable when your household depends on consistent hot water. Thermostat and sensor diagnosis, repair, and replacement are fully covered.

Control Board Failure

The control board is the brain of the unit — managing all operating modes, safety shutoffs, fault detection, and scheduling. Control board failures can cause complete unit shutdown or unpredictable behaviour. Replacement control boards for major brands are expensive; the Protection Plan covers this cost entirely.

Fan Motor Failure

The evaporator fan draws ambient air across the coils to extract heat. A failed fan motor brings the heat pump to a standstill. Fan motor repair and replacement — including parts and labour — is covered under the Protection Plan.

Pressure Relief Valve (T&P Valve) Failure

The T&P valve is a critical safety device. A leaking or malfunctioning valve must be replaced immediately to maintain safe operation. Replacement is covered under the Protection Plan, including all labour.

Plumbing Connection Failures — Supply and Return Lines

Leaks at the water supply or return connections to the unit — including fittings, unions, and flexible connectors associated with the water heater — are covered for repair. This prevents minor plumbing failures around the unit from becoming water damage events.

Condensate System Failures

If the condensate pump or drain system associated with the heat pump water heater fails, causing water to back up or accumulate, the repair is covered under the Protection Plan.

Emergency Replacement Coverage

In cases where the unit is deemed beyond cost-effective repair — such as internal tank failure or catastrophic compressor damage — the Protection Plan provides emergency replacement coverage at a significantly reduced cost to the plan holder, with priority scheduling to minimize the time your household is without hot water. Specific replacement terms are outlined in your plan agreement. Our team will walk you through the details before you enroll.

Constant Home Comfort believes in complete transparency. A protection plan is only as valuable as the honesty with which its coverage is communicated. Here is what is not covered under the standard Protection Plan:

• Pre-Existing Conditions and Improper Installation: Damage resulting from improper installation not performed by Constant Home Comfort or a certified contractor.
• Cosmetic Damage: Cosmetic damage — scratches, dents, or surface deterioration that does not affect function.
• Acts of Nature and Environmental Events: Damage caused by flooding, fire, acts of nature, or other events covered by your home insurance policy.
• Misuse or Operation Outside Specifications: Failures caused by operating the unit outside of the manufacturer's specified conditions — for example, in an environment that consistently exceeds or falls below the unit's rated temperature range.
• Routine Maintenance Items: Routine maintenance consumables such as anode rod replacement and tank flushing — these are covered under the Maintenance Plan, which we recommend pairing with the Protection Plan for complete coverage.
• Upgrades and Modifications: Upgrades, modifications, or improvements to the unit or its installation beyond restoring the unit to its prior working condition.

If you have any questions about whether a specific scenario is covered before enrolling, our team will answer clearly and honestly — no fine print surprises.

When something goes wrong with your heat pump water heater, here is exactly what happens as a Protection Plan member:

1. Call Us 24/7 — Priority Routing: Call Constant Home Comfort at 1 (888) 675-5907 any time — day or night, weekday or weekend. Identify yourself as a Protection Plan member and describe the issue. Our dispatch team immediately flags your call for priority routing.
2. Priority Technician Dispatch: As a Protection Plan member, your service call is prioritized ahead of non-plan customers. In most Ontario markets, we offer same-day response for emergency calls received before early afternoon.
3. On-Site Diagnosis — No Charge: Your certified technician arrives, diagnoses the issue, and confirms it falls within your plan's covered components. You are informed of exactly what the diagnosis found and what the repair requires.
4. Covered Repairs Completed at No Extra Cost: All covered repair work — parts and labour — is completed at no additional charge to you. There is no deductible for standard covered repairs. You simply confirm the work and the technician proceeds.
5. Repair Tested and Certified: The repair is tested through a full operating cycle before the technician leaves. You receive a written service summary of what was repaired and confirmation that the unit has been restored to correct operation.
6. Follow-Up and Workmanship Guarantee: We follow up within a few days to confirm the repair is holding and the unit is performing correctly. If any related issue arises from the same repair, we return at no additional charge.

The value of a protection plan is in converting an unpredictable, potentially large expense into a known, manageable annual cost. Here is what out-of-pocket repairs can look like without a plan:

• Without a Plan: Compressor repair or replacement: $400 – $950
• Control board replacement: $350 – $700
• Refrigerant leak repair and recharge: $300 – $600
• Heating element replacement: $150 – $350
• Emergency after-hours service call premium: $100 – $200 above standard rates
• Emergency full unit replacement (tank failure): $2,000 – $4,200+

A single compressor repair or refrigerant system repair can cost more than multiple years of Protection Plan coverage. For Ontario homeowners who want to budget predictably and avoid the financial shock of an unexpected breakdown, the Protection Plan pays for itself the moment it is needed.

The Protection Plan is also particularly valuable in the years immediately following your manufacturer's warranty expiration — typically after year six to ten — when the unit is still in good working order but manufacturer coverage has ended. This is precisely the period when component failures become more statistically likely, and when out-of-pocket repair costs have the greatest financial impact.

Most heat pump water heaters come with a manufacturer's warranty that covers parts — and sometimes limited labour — for a defined period after installation. Understanding where the manufacturer's warranty ends and where the Constant Home Comfort Protection Plan begins is important for making an informed coverage decision.

What Manufacturer Warranties Typically Cover

• Tank integrity — usually 6 to 10 years depending on the brand and model tier.
• Parts — usually 2 to 5 years for most components, shorter for labour.
• Labour — typically 1 year only, sometimes not included at all.
• Coverage is tied to the original purchaser in most cases and may not transfer if you sell your home.

Where Manufacturer Warranties Fall Short

• Labour costs after year one are the owner's responsibility in most standard warranties.
• After-hours and emergency service premiums are virtually never covered by manufacturer warranties.
• Warranty claims often require the homeowner to manage the process — contacting the manufacturer, obtaining a case number, and coordinating an authorized service technician independently.
• Manufacturer warranties do not cover refrigerant work, condensate system failures, or plumbing connections in most cases.
• Once the warranty expires — which it always does — the homeowner bears the full cost of all repairs.

How the Constant Home Comfort Protection Plan Fills the Gap

The Constant Home Comfort Protection Plan is designed to complement your manufacturer's warranty while you have it and fully replace it once it expires. We cover labour from day one, handle all service coordination directly, provide 24/7 emergency response, and extend comprehensive breakdown coverage well beyond the period most manufacturers warrant.

Rather than managing a warranty claim through a manufacturer's customer service line and waiting for an authorized technician, Protection Plan members call one number — 1 (888) 675-5907 — and Constant Home Comfort handles everything.

The Protection Plan delivers the greatest value for the following Ontario homeowners:

• Homeowners Who Value Predictable Budgeting: Heat pump water heaters contain more mechanical components than conventional tanks — a compressor, refrigerant circuit, fan motor, and electronic control board. Homeowners who want complete financial protection against any of these systems failing will find the Protection Plan a sound investment.
• Owners Whose Manufacturer Warranty Is Expiring or Has Expired: Once your manufacturer's warranty expires, you bear the full cost of every repair. The Protection Plan is the most practical way to extend meaningful coverage without the limitations and claim management burden of a manufacturer's extended warranty.
• Households with High Hot Water Dependency: Households with young children, elderly residents, or anyone with a medical need for consistent hot water will find particular value in the plan's priority emergency response — ensuring the shortest possible resolution time when a failure occurs.
• Homeowners with Complex Installations: If your unit is installed in a location that is difficult or time-consuming to service — a finished basement, a tight utility room, or a property that requires specialized access — the assurance of guaranteed repair coverage without unexpected cost is especially valuable.
• Busy Ontario Families: If you prefer to focus on your home and family rather than tracking service costs, managing warranty claims, and sourcing emergency repair quotes at inconvenient hours, the Protection Plan removes all of that administrative burden in a single enrollment.

The Constant Home Comfort Protection Plan covers all major heat pump water heater brands available in the Ontario market:

• Rheem: ProTerra and Performance series — all major components covered including compressor, control board, and refrigerant system.
• A.O. Smith: Voltex Hybrid series — full component coverage including heating elements, thermostat, fan motor, and control board.
• Bosch: Heat pump water heater range — including compressor, evaporator, and electronic control system coverage.
• Bradford White: Residential heat pump water heater line — all major mechanical and electrical components covered.
• All Other Major Brands: All other major residential heat pump water heater brands available in Ontario. Contact us with your make and model to confirm coverage.

The Constant Home Comfort Protection Plan is available to homeowners across Ontario, with 24/7 emergency service coverage in all areas we serve:

• Toronto: Toronto, North York, Etobicoke, Scarborough, East York
• Greater Toronto Area (GTA): Mississauga, Brampton, Vaughan, Richmond Hill, Markham, Thornhill, Stouffville, Newmarket, Aurora, King City, Nobleton
• Durham Region: Oshawa, Whitby, Ajax, Pickering
• Hamilton & West GTA: Hamilton, Burlington, Oakville
• Ottawa: Ottawa, Kanata, Nepean, Gloucester
• Barrie: Barrie and surrounding Simcoe County communities
• London & Waterloo Region: London, Waterloo, Kitchener, Cambridge

Don't see your community? Call us at 1 (888) 675-5907 — our coverage network extends across Ontario beyond the cities listed above.

Can I enroll in a Protection Plan if my unit was not installed by Constant Home Comfort?

Yes. The Protection Plan is open to Ontario homeowners with any heat pump water heater, regardless of who performed the original installation. An initial inspection may be required to assess the unit's current condition before coverage begins. Contact our team at 1 (888) 675-5907 to discuss your unit and confirm eligibility.

Is there a waiting period before coverage begins?

For units installed by Constant Home Comfort, coverage begins immediately upon enrollment. For units installed by others, a brief assessment period may apply to confirm the unit's condition. Our team will be clear about any waiting period specific to your situation before you enroll — there are no hidden delays in coverage activation.

Does the Protection Plan cover both parts and labour?

Yes. For all covered repairs, the Protection Plan covers both the cost of replacement parts and the labour to install them. There is no separate labour deductible for standard covered repairs. The goal is a truly worry-free experience — you call, we fix it, and you pay nothing extra for covered work.

What happens if my unit cannot be repaired?

If a covered failure is deemed beyond cost-effective repair — for example, internal tank failure or catastrophic compressor damage in an older unit — the Protection Plan provides emergency replacement assistance at a significantly reduced cost to the plan holder, with priority scheduling to restore your hot water as quickly as possible. Specific replacement terms are outlined in your plan agreement, and our team will explain them clearly before you enroll.

Can I bundle the Protection Plan with the Maintenance Plan?

Absolutely — and we strongly recommend it. The Maintenance Plan keeps your unit in peak condition and reduces the likelihood of a covered breakdown occurring. The Protection Plan ensures that if a breakdown does happen despite best preventive care, you are fully covered. Bundling both plans provides complete year-round coverage at the most cost-effective combined rate. Ask our team about current bundle pricing.

How is the Protection Plan different from a home warranty or home insurance?

Home warranties and home insurance are general-purpose products that cover a broad range of home systems and structures — often with significant deductibles, claim limits, and administrative delays. The Constant Home Comfort Protection Plan is purpose-built for your heat pump water heater specifically, with no deductibles on standard covered repairs, 24/7 emergency response backed by our own certified technicians, and a single point of contact for everything. It is faster, more specific, and more transparent than a general home warranty.

Can I transfer the Protection Plan if I sell my home?

Yes — Protection Plan transferability is one of the features Ontario homeowners appreciate most. A transferable protection plan adds tangible value to your home at the point of sale, reassuring buyers that the water heater is covered and well-maintained. Contact our team to initiate a plan transfer as part of your home sale process.

Your heat pump water heater works hard every day to deliver hot water efficiently and reliably. The Constant Home Comfort Protection Plan ensures that when it needs help, you are covered — completely, immediately, and without financial surprises.

Don't wait for a breakdown to find out what repair costs look like without coverage. Enroll today and enjoy the peace of mind that comes with knowing Constant Home Comfort has your back — 24 hours a day, 7 days a week, across all of Ontario.

Call us at 1 (888) 675-5907 or book online to enroll or ask about our Maintenance and Protection Plan bundle. Our team will walk you through plan options, confirm coverage for your specific unit, and get your protection activated — with complete price transparency from the very first conversation.